Privacy Policy
Effective date: Jan 25, 2026
This Privacy Policy explains how Video Mockups ("we", "us", "our") collects, uses, and shares information when you use video-mockups.com (the "Service"). We are a UK business and process personal data in line with applicable UK data protection laws, including the UK GDPR.
Information we collect
- Account information. Name, email address, and authentication details provided when you create an account.
- Billing information. Payment status and plan details. Payment card data is handled by our payment processor and not stored by us.
- Content and assets. Files and inputs you upload, and the mockups you generate with the Service.
- Usage information. Pages viewed, actions taken, and general usage data to improve the Service.
- Device and log information. IP address, browser type, operating system, and timestamps.
How we use information
- Provide, maintain, and improve the Service.
- Process subscriptions, billing, and account changes.
- Authenticate users and prevent fraud or abuse.
- Provide customer support and respond to inquiries.
- Send service-related communications and updates.
Legal bases for processing (UK GDPR)
- Contract. To provide the Service you requested.
- Legitimate interests. To improve the Service, secure it, and prevent abuse.
- Legal obligations. To comply with tax, accounting, and regulatory requirements.
- Consent. For optional communications where required by law.
How we share information
We do not sell your personal information. We share information with trusted service providers who help operate the Service (for example, hosting, analytics, and payment processing) and when required by law.
International transfers
Some service providers may process data outside the UK. When we do so, we use appropriate safeguards such as standard contractual clauses or equivalent protections.
Data retention
We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion at any time.
Security
We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is 100% secure.
Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. You can also withdraw consent where applicable.
UK users may lodge a complaint with the Information Commissioner's Office (ICO).
Contact
If you have any questions about this Privacy Policy, contact us at hello@video-mockups.com.